IT Support Technician
Location: Fort Worth, TX
Job Type: contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the IT Support Technician :
- Responsible for providing on-site and/or remote technical support to end-users.
- Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
- Assist users with software problems, including operating systems, productivity suites and other applications.
- Set up new computers and equipment at user locations. Replace or upgrade hardware components.
- Use IT service management (ITSM) tools to log, track, and update service tickets.
- Frequently travel within a facility or to nearby locations.
- Document resolutions, technical procedures, and asset changes.
- 3+ years of experience in IT Field Support
- Hands-on experience working with Locution (See definition above)
- Experience working in Public Safety or Government environment
- Basic IT Certification Preferred
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.